10 Most Asked Cleaning Service Questions

Cleaning Service Company’s 10 Most Asked Questions:

What cleaning services are included in the package and what is the cost?

• • Because dwellings come in all shapes and sizes, from condos to resorts and beyond, it really depends on the size and type of the space, what services the client is interested in such as maintenance cleaning, deep cleaning, spring cleaning, problem area (such as a really caked on baked on area), or the like.
  • Also, how long it has been since the last cleaning or a good last deep clean. In those situations, we’d do a deep clean first, then proceed with maintenance cleaning after that. Especially where there are seniors or just lots of activity in a normal active family life.
  • Move in / out cleaning or spring cleaning is also more thorough thus has a different price point than daily, weekly, twice weekly or bi-weekly cleaning.
  • Architectural details make a difference as well. As pleasing as they are, it is necessary to let us know if there are any interesting features to your home or office such as 15’ ceilings for example where windows or fixtures would be etc., as this may require extra equipment such as ladders, as well as important to the quoting of the space.

How experienced and trained are the cleaning staff?

• • We have been cleaning homes and offices for over 20 years. We value and appreciate our long-term clients as well as very much enjoy welcoming new ones! We train our staff to clean as if it were our own home. We are friendly, experienced and dedicated. We wouldn’t be around this long if we weren’t.

Are the cleaning staff insured and bonded?

• • Yes! Insured and Bonded. We are extremely particular on who becomes part of the team.

Will the same staff member(s) come to clean each time?

• • We prefer to work in teams of 2 or 3 and we love when our cleaning teams stick together and come back each time to the same home. It helps us understand the client, and the client to us, and the nuances that every property has.
  • Coming in teams also reduces the amount of disruption to the clients’ schedule… while we are happy to work behind the scenes to enhance the home, and bring back its luster, it’s also nice for the client to have their space back to its usual pace as conveniently as possible.

What cleaning products and equipment will be used?

• • We have a robust list of cleaning products we use, many of them green already, but we can do fully green products or our usual mix, or we can use yours if you have a particular brand you prefer!
  • The same goes with equipment, we can generally bring our own mops, sponges, brushes brooms and the like (outside of vacuum cleaners, or central vac, at least one of those should be onsite wherever possible) or use yours. We disinfect between clients.

Are there any guarantees or warranties for the cleaning service?

• • Yes, just let us know right away before our cleaners leave if there is a touch up to be made… it’s more seamless for everyone than saying it’s OK and then finding out later that we could have made it right. However, Fernando on our team is great at solving any situation that comes to his attention.

What is the frequency of cleaning visits?

1. • Ultimately, you set the dial for the cleaning frequency of your home… we do have some recommendations based on our experience for you to get the best value out of the cleaning schedule: bi-weekly or more frequently is optimal for the most efficient cleaning. If it time ticks by longer, we are happy to help, but it will generally take more time.

How flexible is the cleaning service if there are changes to the cleaning schedule?

1. • If something comes up, let us know at the earliest convenience and we will be happy to adjust our schedule with appropriate notice.
   • If the client wants to change the frequency of the schedule, either more times per month or less we can try different intervals until we reach a cadence that works best.
   • There are no contracts, thus the client is not locked into anything.

Can the cleaning service accommodate specific requests or cleaning needs?

1. • Absolutely! If there are certain things to be attended to, special needs or seniors for example, just let us know. Our spaces and lives are all very unique and it only makes sense that the client’s cleaning requirements would reflect that as well. Specialized services are also available for seniors, and we can provide personalized cleaning plans to meet the unique needs of each individual. Just let us know how we can help.

How is the cleaning service different from others in the market?

1. • Longevity, friendly, and people you can trust in your home and office space is paramount. It takes an immense amount of time, dedication and expertise to excel in the cleaning industry for over 20 years. We work diligently to keep the dedication to our clients needs each and every day.

About Us

Rapid Home Services is a multi award winning cleaning company founded in 1996. With a mission to transform the home care industry, our locally owned and operated company turned a passionate drive into the establishment of a full-service provider offering a single-source solution for residential & commercial cleaning services.

More House cleaning Information:

• House cleaning
• Maid Cleaning Services
• Post Construction Cleaning
• Move In/Move Out Cleaning
• Green Cleaning
• Hybrid Work Cleaning Service

Commercial Cleaning Information:

• Janitorial Cleaning
• Property Maintenance Services
• Commercial Cleaning Services
• Hybrid Work Cleaning Services

Types of buildings we clean:

• Office Buildings High Rise / Low Rise / Single Story
• Retail Stores / Box Stores / Shopping Malls
• Banks / Chiropractic Offices / Real Estate Offices / Lawyers office / etc.
• Educational Institutions / Schools / Universities / Research Centres
• Seniors Homes / Long Term Care / Retired Living Communities / Seniors Condos
• Health Care Facilities / Medical Buildings / Clinics / Chiropractors
• Industrial Buildings / Warehouses
• Air BnBs, Cottages, Rental Properties / Student Housing – daily, weekly, monthly & move-in move-out
• Homes, Condos, Detached, Semis, Townhouses, Apartments

With Rapid Home Services, we don’t require contracts to work with you; we are simply glad to provide you with an in-home estimate specifically tailored to your needs.

Residential & Commercial Cleaning Services

Cleaning service company questions near me call (905) 472-6042